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Services - Support
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Overview
Primary customer support is orchestrated primarily through Cleanwise Account Management and Customer Care.
Other internal organizations support Cleanwise Account Management and Customer Care.
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Support Responsibilities
Cleanwise establishes a primary account manager to work with our customer. The Cleanwise
Account Manager is the primary focal point for all of the account's activities, including
the assessment, launch, and ongoing operations.
After the initial launch, Cleanwise Customer Care assumes primary responsibility for
order management, issues, and additional information requests. Cleanwise Customer Care
manages phone calls and emails from our customers. We respond in an Expeditious manner
assisting to expedite orders and resolve issues that arise.
Finance establishes and manages supplier and customer accounts payable and receivable processing,
including invoicing, credits, and issues.
Our Data Management organization administers and manages the setup of product catalogs, contracts, ship-to
locations and changes to the supply chain and logistics.
Supply Chain manages the relationships with our distribution and manufacturing partners,
as well as all product bundle sourcing and coordination across our network.
The Technology organization supports the ongoing maintenance of existing technology as
well as new initiatives to support our customers and Cleanwise business activities.
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