USPS- FAQs
Welcome to Cleanwise, your source for cleaning products, services, and
information.
Cleanwise provides a wide range of custodial products and services on
line, via the phone and fax. Through Cleanwise, you have access to brand
name products, competitive contract prices, and expert advice!
It's easy to order and obtain information from Cleanwise
by using one of the methods listed below:
- The eBuy Procurement System
- www.cleanwise.com
- Fax your completed order guide directly at 877-778-9997
- Call the Cleanwise Resource Center at 877-778-8067
In an effort to make your Cleanwise experience a fast and effective
one, we have compiled a list of frequently asked questions to help you!
Frequently Asked Questions
Using Cleanwise
What will I get by using Cleanwise?
Is there anything else I can do on the Cleanwise site
besides placing product orders?
Log in Information
How do I access Cleanwise information?
Where do I log in on the Cleanwise site?
How can I obtain a username and password?
I forgot my username and password, what do I do?
How do I change my username and password?
Place Product Orders
Where do I go to place an order with Cleanwise?
What is an order guide and how do I get one?
I completed placing my order, is there anything special
I need to do to exit the Cleanwise website?
I know the exact item I want to order, is there an
easy way to include this item with my current order?
How do I know that my order was actually placed?
Can I order products that are not listed in my order
guide/catalog?
How long will it take to receive my order?
I want to use my credit card to place an order, where
do I place this information?
How do I change my shipping address on my order?
I accidentally ordered the wrong item from your
website, what do I do?
Is there an alternative way to order products other
than using eBuy or www.Cleanwise.com?
General Information
How do I request a Cleanwise Catalog?
Who do I contact if I have billing/invoice inquiries?
Using Cleanwise
What will I get by using Cleanwise?
When you access Cleanwise through the eBuy procurement system or
www.cleanwise.com, you will have the ability to view and purchase products
from your contract catalog, obtain training tips & information, run
reports, print MSD sheets, and find answers to cleaning-related questions.
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Is there anything else I can do on the Cleanwise
site besides placing product orders?
Cleanwise offers a lot more than just the ability to place product orders.
Take a look!
Shop
A catalog created just for USPS customers! - Purchase cleaning products from a catalog that has been created based on Postal facilities specific needs. No need to look through thousands of items only your specific contract items will appear in your catalog.
Training
Access training information 24/7! - Get information on training tips,
employee relations, and best cleaning practices. Download important
safety and regulatory information and step-by-step cleaning instructions.
Confused about a specific cleaning term? Use our glossary to find the definition.
Solve a Problem
Find specific product information and cleaning solutions! We have online
capabilities to help you choose the right product for a specific cleaning
task or find a solution to a difficult cleaning problem.
Order History
All of your order history is in one place! - Whenever you place an order the information will be captured in one place. In addition, you may also view the last order you placed. All of this information is readily available and easily accessible.
Reporting
Know exactly what you have spent on products to date. With Cleanwise, it is easy to capture all of your purchasing expenditures through our reporting function. Simply choose the time period from which you would like the report and click enter.
MSDS & Product Specifications
It's easy to stay in compliance with safety and regulatory guidelines.
Now you can obtain MSD sheets, product specifications, and efficacy
data on-line 24 hours a day 7 days a week.
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Log in Information
How do I access Cleanwise information?
It's easy to access Cleanwise products and information through:
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Where do I log in on the Cleanwise site?
When you open up the Internet (Netscape or Explorer - best with 4.0 or higher)
type www.cleanwise.com in the window. This will bring you to the Cleanwise home
page. On the left hand side of the page, you will see the words log in; this is
how you access the Cleanwise site. Add us to your favorites for even quicker
access next time!
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How can I obtain a username and password?
Cleanwise will provide you with a username and password. If you have
not received your username and password and are responsible for placing
orders on our website, contact
our Customer Resource Center 877-778-8067 or
email resourcecenter@cleanwise.com.
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I forgot my username and password, what do I do?
If you forget your username and password, you should check your October
2001 Material Logistics Bulletin, click
or contact your District Materials Management Specialist and they will be able to provide you with
your username and password.
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How do I change my username and password?
There may be an occasion when you wish to change your username and password.
You will have the ability to change a password, however, you cannot
change a username. Usernames are developed and assigned for each location.
You can request to change a password anytime. You can click contact our Customer Resource Center at 877-778-8067or email us at
resourcecenter@cleanwise.com.
Our Customer Service Representative will document your request, research
information and e-mail the information to you.
We understand this adds an extra layer of complexity but feel it is
a necessary step to protect the integrity of the password security and
further protects Cleanwise and our end users from password theft.
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Place Product Orders
Where do I go to place an order with Cleanwise?
When you want to place an order with Cleanwise, it is easy and fast,
you may:
- Log in to the eBuy Procurement System
- Log in to www.cleanwise.com
- Call us at 877-778-8067 or fax us at 877-778-9997 with your completed order guide.
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What is an order guide and how do I get one?
An order guide is a quick reference list of all of the products that
Cleanwise offers to the USPS. An order guide was sent with your Cleanwise catalog.
The fastest way to get a new order guide is by sending us
an email at resourcecenter@cleanwise.com. Once we receive your request, we will email you the order guide.
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I completed placing my order, is there anything
special I need to do to exit the Cleanwise website?
Once you have completed your order and have received an order number,
your order is complete. If you would like to terminate your session
with Cleanwise, click "Log out" in the upper right hand corner.
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I know the exact item I want to order, is
there an easy way to include this item with my current order?
In cleanwise.com click on the "Search" button and enter either the item # (Cleanwise
SKU, found in your catalog or on your order guide) or enter the Product
Name, Click "GO" select the item, enter the quantity, and then click
"Add to Cart".
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How do I know that my order was actually placed?
After you click the "Place Order" button your screen will refresh with
the confirmation for your order. This confirmation page identifies the
products and quantities you ordered, the shipping and billing address
for the order, the total amount of the order placed and in the top left
hand corner will be your order confirmation number. This number is your
reference number when inquiring about your order. It is a good idea
to print this page out and keep it as a reference.
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Can I order products that are not listed in
my order guide/catalog?
Your order guide was established in coordination with Cleanwise's product
offerings and the Postal Contract #483083-01-B-0677.
If you would like to request that a product be added to the contract,
you should contact our Customer
Resource Center at
877-778-8067 or email us at resourcecenter@cleanwise.com.
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How long will it take to receive my order?
No matter what method you use to place an order (eBuy, www.cleanwise.com, fax), all orders will ship within 24 hours or on a scheduled delivery day.
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I want to use my credit card to place an order,
where do I place this information?
All USPS employees are required to use their FEDSTRIP number when placing
orders with Cleanwise. When you have completed selecting your products
for your order, click "Place Order", you will be brought to a screen
that will prompt you to enter your FEDSTRIP number.
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How do I change my shipping address on my
order?
If you have several addresses associated with your account, when you log
in to www.cleanwise.com you will
see in the upper left hand corner a statement "Choose Another Address"
click on the statement. There will be a drop down menu that will allow
you to select the appropriate address. If you can't find a specific
address, call our Customer Resource Center at 877-778-8067.
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I accidentally ordered the wrong item from
your website, what do I do?
If you have not clicked the "Place Order" button you can still change
the order. Click on the "View Cart" button and there you may edit any
of the quantities in your order. Once you have made the changes, you
will need to click the "Update Quantities" button to reflect your changes.
If you have already placed the order, you will need to contact our Customer
Resource Center at 877-778-8067 or fax us at 877-778-9997. One of our
Customer Service Representatives will be happy to resolve your issue.
If your order has already been shipped, you may be subject to freight
charges if you decide to effect the change.
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Is there an alternative way to order products
other than using eBuy or www.Cleanwise.com?
Yes, you can always order Cleanwise products by fax or by phone. You
will need to fill out an order guide and fax it to us at 877-778-9997
or you may call us at 877-778-8067.
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General Information
How do I request a Cleanwise Catalog?
You can contact our Customer
Resource Center at
877-778-8067 or email us at resourcecenter@cleanwise.com.
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Who do I contact if I have billing/invoice
inquiries?
You may contact our Customer
Resource Center at
877-778-8067 or email us at resourcecenter@cleanwise.com.
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